1. Log into Jira as an Admin


2. Go to settings in top right and select Product



3. Go to Application Links



4. Create a new link with url: www.freshsuccess.com


5. Check the Use this URL checkbox and Continue



6. Check Create incoming link checkbox and continue



7.  Fill in application information and then Continue


Enter consumer key:
jira_natero_integration


Enter consumer name:
Freshdesk Customer Success


Enter public key (exactly as is, no spaces):
MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDwM0zpRao+zDNk5h6GEF18zX1H6PKq0EhpV1yuzki96feUHQKfLdJqj62gdioBq3q1i7DnNsX1nkniEkgqABqwqw4xW0ce3y4v/tVmVkFRQz0QLWxpyLQrrJLLaDFmXG/vF8OA8emvQLuTS06e5vV97W7s2qmYJr8O6IkEqPIeAwIDAQAB



8. You are done, and should have a Freshdesk Customer Success application marked as Primary


9. Log in to Freshdesk Customer Success with Data access permissions


10. Go to Settings -> IT Administration on left side navbar


11. Go to Source Credentials


12. Add source type Jira, click Add source


13. Enter a name for the source, and enter your Atlassian domain name only


14. Click Authorize


15. Log into Jira if not already logged in


16. Click Allow when prompted to provide Freshdesk Customer Success permission to access Jira