1. Log into Jira as an Admin
2. Go to settings in top right and select Product
3. Go to Application Links
4. Create a new link with url: www.freshsuccess.com
5. Check the Use this URL checkbox and Continue
6. Check Create incoming link checkbox and continue
7. Fill in application information and then Continue
Enter consumer key:
jira_natero_integration
Enter consumer name:
Freshdesk Customer Success
Enter public key (exactly as is, no spaces):
MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQDwM0zpRao+zDNk5h6GEF18zX1H6PKq0EhpV1yuzki96feUHQKfLdJqj62gdioBq3q1i7DnNsX1nkniEkgqABqwqw4xW0ce3y4v/tVmVkFRQz0QLWxpyLQrrJLLaDFmXG/vF8OA8emvQLuTS06e5vV97W7s2qmYJr8O6IkEqPIeAwIDAQAB
8. You are done, and should have a Freshdesk Customer Success application marked as Primary
9. Log in to Freshdesk Customer Success with Data access permissions
10. Go to Settings -> IT Administration on left side navbar
11. Go to Source Credentials
12. Add source type Jira, click Add source
13. Enter a name for the source, and enter your Atlassian domain name only
14. Click Authorize
15. Log into Jira if not already logged in
16. Click Allow when prompted to provide Freshdesk Customer Success permission to access Jira
