Enabling Calendar Sync (for Admins)


CSMs can use the Calendar Sync feature only if it is enabled for the Freshdesk Customer Success instance. To do this, Admins need to enable it. Once this is done, CSMs can authenticate their calendar, either by using their sign-in credentials or via Google authentication.

For information on the configuration of Calendar Sync, follow the steps below:

  1. Navigate to IT Administration → Calendar Integration 

  2. On Clicking the Google Calendar icon, a sliding window is displayed. Read the instructions and click continue to connect.

  1. Once the calendar integration is successful, you can sync your calendar by clicking on the "Connect your calendar" option.

After connecting and authentication with your email, calendar synchronization will initiate.

  1. Congratulations! You have enabled Calendar Sync for your Freshdesk Customer Success instance.