The calendar sync (both Google and Office 365 calendars) helps:

  • Freshdesk Customer Success to sync to past calendar meetings as customer interactions in the customer Timeline history view. 

  • CSMs to schedule and track meetings using Touchpoints.

To leverage these benefits, Admin users need to first enable the calendar sync for the organization. Individual users can then authorize Freshdesk Customer Success to connect to their respective calendar account.

For Freshdesk Customer Success to sync calendar meetings as account interactions for timeline event history tracking, we need to build a connector for each organization.

Once the Admin has completed the required steps, please reach out to us (reach us at to start working on the connector without delay.