Unsubscribe link for user opt-out

You can provide an unsubscribe link using either of the below placeholders in your email messages to allow users to opt-out from receiving emails sent through Freshdesk Customer Success. 

  • {unsubscribe_url}

  • {unsubscribe_link}


Manually unsubscribe a user

You can manually unsubscribe a user from your Freshdesk Customer Success mailing list.


Go to Email Center > Suppressions > Unsubscribe List and click “Unsubscribe user” to add the user emails you wish to unsubscribe.


You can also search and export a full list of unsubscribed users and undeliverable users from this page.