Freshworks is committed to implementing and updating security controls to ensure information systems and customer data used as part of our offerings are protected.  Freshworks ended up supporting the older versions of TLS (1.1 and below) and continued support for TLS 1.2 across our suite of products in April 2020.

By May 31, 2023, we are changing our transport layer security controls to allow only TLS 1.2 Strong cipher suites. This update will aid in eliminating all the TLS downgrade attacks and thereby strengthen the secure use of Transport Layer security.

There is no action required from customers and end users. Freshworks recommends that all customers use modern, updated web browsers to access our suite of products.

Reach out to in case of any queries.

You can check out the minimum system requirements for Freshsuccess below:

Operating System Requirements

Ensure your computers are installed with one of the following operating systems:

  • Windows 7.0 or Higher
  • OSX 10.12.1 or Higher

For the operating system to run smoothly, we recommend you refer to Microsoft or Apple websites on their minimum hardware requirements.

Browser Requirements

Supported web browsers:

  • Chrome/Firefox/Safari/Edge: Latest 2 versions

Browser Feature Requirements

Depending on the browser of your choice, you will then have to configure the following browser features:

  • JavaScript must be enabled
  • Cookies must be enabled
  • LocalStorage must be enabled
  • HTTPS - TLS v1.2 or Higher