Overview


The task email notification feature allows you to receive an email reminder of creation, assignment, and changes made to tasks you created or added as a watcher. This feature will send emails to your Freshsuccess-registered email address with change details and link to the task in Freshsuccess.


You can also choose to receive a daily reminder email that summarizes a list of your overdue tasks and tasks due in the next day.


Turn on Task Notifications

Go to the Tasks page and click on “Notifications” on the top right to set up your own preferences. Note that this setting is configured on a per-user basis, therefore, each Freshsuccess user needs to turn on this feature separately in order to receive emails for themselves. 



Notification Scenarios


Email notifications can be sent to you in the following scenarios.


Notifications sent based on changes made to the tasks you own or are added as a watcher. For example, a new task is created and your name is added as the task owner or watcher, or a task which you're an owner/watcher is modified - a comment has been added, the status has been changed (to closed or deleted), the due date has been extended, etc.


You can also receive notifications on changes made to the tasks assigned to someone else (other Freshsuccess users) but you are the CSM assigned to the account related to that task.


Additionally, you can enable notifications in case someone modifies a task you've created.


Finally, you can enable a daily task summary to be emailed to you every morning in your local time. This summary contains a list of tasks due in the next day and overdue tasks from various types (general, workflow, alert). Those tasks can be further specified based on whether you are the task owner, the assigned CSM to the accounts, or the task watcher.



✍ Note that Freshsuccess does not trigger email notification on none-task alerts, alerts need to be converted into tasks in order for you to receive email notifications on them. We recommend you turn on the "auto-generate task" option in the alert config page to enable email notification on new task alerts.