Unsubscribe link for user opt-out
You can provide an unsubscribe link using either of the below placeholders in your email messages to allow users to opt-out from receiving emails sent through Freshdesk Customer Success.
Manually unsubscribe a user
You can manually unsubscribe a user from your Freshdesk Customer Success mailing list.
Go to Email Center > Suppressions and click “Unsubscribe user” to add the user emails you wish to unsubscribe.
You can also search and export a full list of unsubscribed users and undeliverable users from this page.